Bad experience with Emirates airlines? You are not alone!
After publication of my article I got lot of letters where people shared with me the similar bad experiences they had with Emirates airlines. Following are some of these similar experiences. To be fair, I am also including messages which support Emirates service.
Emirates Airlines is buying first spot on most Search Engines, and by doing so dislodging this page from its premium position, so if you would like to keep this page "known" on Internet, make a link to this page and tell your friends about this page. Thanks!
This page is updated regularly so visit it again to read more letters.
Please send your opinion or comments to the firstname.lastname@example.org
Send a comment
1999 and Before
Just read your numerous complaints after a
colleague told me about the
site...and I had to respond after I'd picked myself up off the floor where
I'd been crying with laughter!! Are you lot really serious?! Yes I do work
for an airline and I'd like to share a view from the other side of the fence
(the no-chip-on-shoulder don't-expect-the-world-on-a-plastic-plate side) -
1. You have a baby. Yes, it's YOUR baby. So bring nappies, milk, soft toys.
It might need feeding or changing on a ten hour flight.
2. You have a child. Or six. Yes, they are YOUR children and YOUR
responsibility. So keep them in order. Bring toys, books, games. They might
need entertaining on a ten hour flight and if they don't eat regular food
bring whatever the spoilt brats do eat. An aircraft is not a creche.
3. A window seat is not a God-given right. Or an aisle seat. Or a row of
four to yourself.
4. Sitting with the rest of your family/group is not a God-given right.
Especially when you check in ten minutes before the flight closes.
5. Aircraft do go tech. They do break down. It pisses us off just as much
sitting around waiting for the flight to take off as it does you. At least
you aren't forced to stay awake for hours at four am with only abuse from
passengers to look forward to. We don't get a hotel room either.
6. Have you ever tried to take off or land in British or east-coast US
winter? Sometimes flights will be delayed because of weather. Fact. We
haven't yet perfected the weather-control system.
7. You reckon Asians are treated worse than "others" at Dubai. Have you ever
stopped to see who it is that behaves the least civilly to those working
there? And funnily enough they always seem to have a non-Asian passport
conspicuously poking from a top pocket. Didn't realise that elevates your
status in life. By the way the rest of us aren't so bothered about the world
knowing where we "come from" and keep them in our bags. Those of us who
really are British/American.
8. Baggage. That's what it means. Not the entire contents of your house. Why
are you surprised when you are asked to pay for excess, if the weight limit
is 30kgs and you turn up with 80 (and hand baggage the size of a small beach
hut hidden round the corner with your nan)?
9.You didn't order vegetarian. We are not telepathic. What do you suggest we
do at thirty nine thousand feet above the Atlantic? Divert?
10.Your bag got lost. One bag amongst the millions that travel every day.
Ok, bad luck, but you put jewellery worth $10k in it? Are you daft? Emirates
lost my brother's golf clubs and he's a golf pro. Kind of relies on them for
work. We got them back (and $100 compensation, both delivered to our door)
three days later.
11. Your bag arrived at Delhi airport but not to you. The airline proved it
did. Are you out for compensation even though it was your own corrupt
airport's fault by any chance?
12. You need a glass of water. You HAVE to have it cos you're a heart
patient. Yeah, you and the other 319 passengers in Economy on a B777. You're
in an aisle seat right next to the wall-mounted water dispenser. Rocket
science, is it? No bloody wonder you get glared at when you ask.
13. Some nasty crew member refused to lift your bags up to the hatrack. Poor
you, that horrid mean crew member. I mean, why should YOU lift your OWN bag
with YOUR possessions that YOU brought all through the airport perfectly OK?
Never mind the back problems crew experience, they were nasty and mean to
you not to lift your bag. Myself, I'd be happy to lift your bag. When I
eventually get back to flying - I'm still recovering from spinal surgery to
correct a slipped disc.
14.The crew were rude. How awful. What, incidentally, did you say to them in
the first place? If it was something along the lines of "get me Pepsi"
...... "I want a blanket" ....... "give me chicken" ... "TEA!! TEA!! TEA!!"
then hardly surprising!! Do you think please and thankyou were invented just
for spelling practice? And don't expect friendly facial expressions if you
are offered tea by a crew member carrying ONE pot and you hold your cup out
and demand coffee. It's not a magic pot.
15. One final thought - who are all your complaints from? Face it, you may
get out and swindle a passport from the UK or the US (everyone knows British
passports can be obtained from the back of Kelloggs packets and for some
reason sending one member of the family to school in the US miraculously
provides access for the whole family including Great Aunt so-and-so up the
road and the neighbour's dog) but at the end of the day you are still Indian
or Pakistani. We know that, you know that. So stop pretending, you are a
laughing stock in the country you now call your own even though you barely
speak the language. Accept it, get the potato-sized chip off your shoulder
and while you're at it why not stay in your own country, stop emigrating and
use only your own airlines then you wouldn't have anything to complain
Actually, what would you do for entertainment then?
Best regards from the airline industry!
I am planning to travel to Bombay from Boston with my family via Dubai. I
did a search for Emirates Airlines and found this website. Usually you
will see more bad experiences than good in any case. However, lost
bagagage, unconfirmed reservations are a little hard to take from any
Also, I was uncomfortable when I learnt that all these people are trying to
find someone to complain or have complained and have not heard from anyone.
I usually fly Lufthansa to India. They are excellent. This time I plan to
fly via Dubai to visit family. Any suggestions on a good airline other
than Emirates? Any info is appreciated.
I am living in Doha, Qatar with my family and use Emirates Airlines whenever we can, to fly to our destination.
I must firstly compliment you on "The Best Airline in the World" , it is truly an experience to look forward to when travelling.
One comment that I will make though and it is something that has happened to myself as well as my mother inlaw recently, and a lot of other people specifically on the Johannesburg / Dubai / Qatar leg is this:
We are not told by the booking offices that we can stay in a hotel if the connecting flight is longer than 6 hours. This makes that journey exceptionally tiring (I have spent 8 to 10 hours in Dubai airport between connecting flights) after the overnight flight from JHB to Dubai, and then had to start work on the day arrriving at my destination in Doha. I have spoken to the Emirates crew here in Doha and it seems as if the problem is in South Africa.
I suggest that the satellite offices of Emirates (ie South Africa etc) are instructed to be up front with the passengers and let them know of the hotel facility when the connecting flights are longer than a specific number of hours. Obviously Emirates would endevour to not use this facility by having the connecting flights as short as possible that benefits all parties. I am aware by the way that another flight from Dubai to Doha was set up within the last year that has been a huge help to the SA flight in particular.
I trust that the comment will be reviewed in the right light and actioned accordingly.
Keep up the excellent service.
EK 109 456 896
Ph: +974 465 9435
Fx: +974 455 2154
Ph: +974 465 9435
Fx: +974 455 2154
Cell:+974 580 3015
Customer Service “Lyndene”
Dear Sir/ Madam.
Please find enclosed a letter, sent to Emirate Airline following a long haul trip from Australia to Manchester in December this year.
The main crux of the complaint is the way in which the staff of the airline dealt with or more to the point told us nothing less than a pack of lies when ever possible or blamed anyone that they could think of to appease fare paying passengers.
All questions were expertly batted to the side and should be commended for that if nothing else.
I am not one for making a compliant, as we understand that flying from the other side of the world without some slight delay is inevitable in many cases, but it’s that way in which we, the passengers were handled and treat by inconsiderate staff members of Emirate Airline and I am now wondering just how many others have suffered in the same way as ourselves or we the lowly voices in the wilderness.
To the person in charge.
On the 14th November 2003 my wife and I left England from Manchester International Airport on board your Emirate flight EK430 to Singapore via Dubai. At Singapore we changed flights to our final destination Australia on flight EK 431.
This leg of the trip went without any problems or lengthy delays and we landed in Australia on the 16th November 2003.
However the return trip, from Australia to Manchester certainly took away any recognition of the accreditation given to your company how you were ever given the accolade of best airline we will never know, unless only your employees or relatives were asked to make comment or vote on the suggestion that you were better than any other airline and turns this letter from one of compliments to complaints.
The complaints start from the airport at Brisbane.
On checking the flight prior to our arrival at the airport we discovered the flight was slightly delayed from 2015 to 2020 9th December 2003. On arrival at the airport the time had been delayed still further to 2045.
This should have been a warning for what was about to happen on the whole journey.
There was no information as to the delay given out through the airport on the public address system and once finally on board the aircraft no explanation was given as to the reasons for the flight timing or any offered. The flight actually took off for Singapore at 2100hrs. So we were already well behind schedule for the stop off at Singapore.
The flight was uneventful and the cabin staff were pleasant and professional.
On our arrival at Singapore we were informed through the intercom system that the plane was being refuelled and there was to be a cabin staff change. We were invited to leave the aircraft at this point or remain in your seat and listen to the in flight entertainment until the plane was ready to leave in one hour should anyone wish to do so. Within seconds of this announcement it was countermanded by “This will be a two hour stop and everyone will have to leave the aircraft. You will be met at the gate on disembarkation and follow instructions given by the ground staff for your return to the plane”.
We were yet again not told as to the reason for the extension of the stop, from 1hr to 2 hours, bearing in mind that we were on a long haul journey from Australia to Manchester and having a connecting flight from Dubai. The scheduled arrival at Dubai to connect with the flight to Manchester was becoming suspicious.
Having being summoned to return to the departure gate 11/2 hrs after arrival it was a surprise to witness the pilot and first officer casually strolling down the departure lounge carrying personal baggage in the shape of large cardboard tied with pieces of string onto the flight, was this the reason for the delay?
We were duly requested to return to the aircraft after the 1st class and business class of course, we in economy must know our proper place!
Yet again there was no explanation as to why the stop had been for 2hrs.
Having got well into the flight and about 2hrs from Dubai we asked one of the cabin staff that due to the delay that we had encountered in Singapore will we be able to board the connecting flight to Manchester.
This was met with initially that there would not be a problem, as the flights would be held, as there had been a delay. A few minutes passed when the staff member returned and informed us that we may have to get a later flight in the day probably in the after noon if the fight had in fact left before we landed.
We had now become to mistrust the words of the cabin staff as they were telling us what we wanted to hear not what was actually happening.
We landed at Dubai at 0800hrs and encountered the longest taxiing by any aircraft. The only reason we didn’t get into the centre of Dubai was due to the security fencing around the perimeter of the airport!!!. We passed all the waiting aircraft at the terminal, possibly our connection, who knows and we probably never will beyond the construction site of the new extension beyond the cargo holding area and finally came to rest as mentioned yards from the security fence. As usual the economy class were held back at the segregation curtain between business and 1st class until they had disembarked into the courtesy bus, funny thing we never saw those people again, all five of them.
On leaving the aircraft we were assured by the cabin crew that the connecting flight to Manchester had been held back and was waiting to receive us on our arrival at the terminal buildings and we would be met by Emirate ground staff who would escort us to the waiting planes.
We boarded the bus and it eventually began to make its way back towards the terminal buildings via Cairo and Baghdad. I am sure that two camels passed us whilst we were in transit to the buildings, old ones at that, it took us so long. Mind you travelling the whole way around the outer perimeter fence to check of the strength of the construction was commendable and the driver should be awarded a medal for the longest delay tactic discover by any member of the Emirate staff to date and be in full view of the passengers, although separated by glass, without appearing duly bothered about rising frustration of the passengers.
Well we finally arrived at the terminal buildings and disembarked from the bus to be met by; well I think you are even into the swing of by now, not one member of the Emirate staff. One male stood nearby swinging a bunch of keys on a chain and a lady possibly cleaner standing close to the entrance looking disinterested.
On entering the terminal I searched the television displayed for the flight EK 17 and none was displayed. The truth the hit us the flight to Manchester had not been held back and had taken off some time previous, most likely on time and proves one thing that the customer focus training all Emirate staff attend must be the best in the world for lying in the face of all customers without flinching or showing any emotion.
Where was the staff that we had told would meets us? Where were we to go to find out what was to happen? Lots of questions, but no answers. On finding an Emirates office close by I enquired as top the situation regarding the flight that had supposedly being held and what arrangement had been made to locate another flight back to the UK. This was met by the question, “Who sent you to this office. You should not be here but at gate 18.” All staff in the office had the same attitude, not their problem, leave the office now and find out for yourselves.
On getting to the transfer desk “B” by self-help we were met by the same couldn’t careless attitude as encountered before. Two counter staff were trying to accommodate a large number of people trying to find answers to questions regarding the search for another flight. Two males appearing to be supervisors kept appearing from their hiding place in an office demanding to check a few boarding cards in disbelieve that we were there in the first place. But they knew of the numbers of passengers left stranded or most certainly should have known, unless they were caught up in there own web of deceit and weren’t told at all, now there’s a thought!
At last we presented ourselves to the counter staff and informed that the next flight was at 1515. No apologies forth coming of this one that’s for sure. On the question of having had to suffer the delay of the flight, not our fault, could we be up rated.
The request was put forward as calmly as possible considering that we have already being travelling for a total of 17hrs “This will have to done on the aircraft by the cabin crew”, she responded without any eye contact, “as I am not able to”, or more likely not willing to do any thing for you, This lady achieved at the Emirate Airline further education centre with honours, in the category of, not doing anything for passengers, well I almost forgot fare paying passengers, to be obstructive at all costs and not appear helpful in the face of all.
We eventually, following a hard negotiation, obtained two vouchers for the use of the telephone and a meal voucher. What about a hotel room for a shower and somewhere to rest? You must be joking!!!(Unless you want to pay the going rate.)
Finally flight EK 19 a re-scheduled flight took to the air on or around 1515. Well if this one was late there would be something wrong, the blasted aircraft was on the tarmac all day at gate 26 and re-scheduled from an hour previous, not learned from the obstructive Emirate staff but from one of the passengers returning to Manchester following a two-week package holiday in Dubai.
On enquiring as to the availability of an upgrade as some way to offer compensation we were duly informed that we should have made enquires at the transfer desk prior to our embarkation onto the aircraft.
This flight was full to the brim, all except for the 1st and business class of course, but we had now become to regard this situation with the spare seats as the normal thing.
The rest of the flight was made, as long haul passengers on the rescheduled flight, with refreshments served as and when available from the cabin crew and not as a matter of course as on long haul.
By this time we had been travelling for a total of 23hrs and the prospect of a further 7hrs flying to Manchester would bring us up to 30hrs on the move.
We were exhausted and simply wanted to get off the flight a soon as possible and to forget Emirate all together.
There are a number of questions that were never answered either by cabin staff or ground staff. When an answer was offered it turn out to be a lie, or should a say a vast conservation of the truth.
I would like the answer then to the following questions.
1 Why was there a delay in the flight take off from Brisbane?
2 Why was there a change in the stop off at Singapore from 1hr to 2hrs?
3 Why were we not informed on leaving Singapore that the connecting flight would not be held until our arrival at Dubai?
4 Why were we lied to on leaving the aircraft at Dubai about the holding of the connecting flights?
5 Where was the ground staff at Dubai to take us through to the transfer desk as promised by the cabin crew?
6 Why were we met with belligerence by all ground staff at the transfer desk at Dubai?
7 Why complementary washing/showering facilities were not offered at Dubai?
8 How am I able to claim back the cost of the shower from Emirate?
I am not usually drawn to correspondence as a general rule but on this occasion I feel that we have been very poorly treated by what is regarded by some as the best long haul airline and totally let down and shoddily dealt with as a” fare paying passenger”, as at times I did wonder if I had paid at all.
Oh, by the way, just exactly did you (Emirate) get the award for the best operators in air transport?
From discovering and reading a web site in America regarding Emirate Airline and the number of complaints far out weighing the comments of satisfied customers I submit this letter of complaint for your attention and expect in return to have the entire number questions answered.
A copy of this letter has been sent to the “BBC Watchdog” programme in England, whether you are aware of this programme matters not, but it examines various complaints made against companies giving customers less than what is to be expected.
Two very dissatisfied customers, never to fly Emirate again
From: "Furrukh Khan" <email@example.com>
I have had a nightmarish experience with the Emirates airlines and I was
wondering if you would have the address or contact information of the
CEO/President of Emirates airlines that I could send my letter of complaint
to. I will also send a copy to your website.
From: "Tom Mann" <TMANN2@nc.rr.com>
I traveled from US -à
The flight got delayed starting from
No airline is perfect, from the US to africa or india or anywhere.. Shit happens with airlines, always has, always will.. Here's some advice..
GET OVER IT..
Dear Jawad, Assalamo Alaikum
fortunately I got an oppertunity by finding this website to share my
experience with you. This is absolutely true about Emirates that this
airline is been lost in quality, standard of care and treatment. I
travelled on twice occasions with Emirates; once for Umrah and other to UK
(both are recent within 4 months period) and I suffered a lot. The crew on
board particularly the male staff was non sympathetic with the passengers,
and their attitude was so bed as if they were taking the passengers on
charity basis. The worst experience I got when I was going to fly to UK with
my family. I had booked the seat at least one month in advance and had
already confirmed it. I had taken leaves from my job here in uk and I had to
join my job the next day I was going to arrive at UK. When I reached the
Karachi airport with my family one hour before the scheduled flight time but
I was surprised to find that they had closed the check in, and the co
ordinators or managers there told that as we were "late" so they had given
our seat to others in waiting, when I told them that I have a confirm seat
since one month in advance, he did not put any attention to that and said he
will not allow us to go by this flight and probably we could go by the next
flight at another day. You can imagine how frustated I would be knowing that
I had to join my duty in UK next day and I was with my family and with all
my luggage. AAh you donot know how much I begged him to give us the seat. I
never felt so humiliated in my life as I did suffered on that day in my own
city, my own country and a muslim airline. I can never forget those moments
which have produced so deep impressions on my heart and my mind. I always
see myself begging worse than a begger in front of those stiff neck officers
for mercy although I was not supposed to do so. The male crew in my Umrah
visit was some english persons, so I gave them the advantage of being under
the influence of superiority complex, but what happend to those stiff neck
officers, who were all Pakistanis. I donot know I try not to recall thos
moments but they are inserted deeply in my memory and in the bottom of my
heart. I prey for every one not to come across such an experience. I wish if
I could send these few words to the higher management of Emirates which at
the monment, lokks to be either in deep sleep or probably thinking of not to
continuing the service.
I wish May Allah save us from these kind of people and from this kind of
Dr. Mansoor Ahmed Khan
These so called Europeans are a disgrace to
the Eiropean society!!!!!!!!!!!!!
Ok to get to the point I am getting married in South Africa in December so I shall be carring my wedding dress They refuse to HELP in ANY WAY I am not even allowed to take it on boared in a suit bag !!!!!!!!!!!!!!!!!!! I requested to pay for more weight allowance of 10kg that they frequently give to their friends EVEN That they REFUSED!!
BUT TO TOP IT ALLLLL OFF THEY GAVE MY RECONFIRMED DATE TO SOME ONE ELSE SO NOW ME AND MY HUSBAND TO BE ARE STUCK WE PLEADED WITH THEM TO HELP AND THEY TOLD US TO GO TO HELL!!!!!!!!!!!!!!!!!!!!!!!!!!SO THINK AGAIN WHEN YOU THINK OF COMING TO THE SHIT HOLE CALLED CYPRUS THEY ARE A DISGRACE TO THE EUROPEANS THEY DO NOT BELONG IN THE EU TURKEY IS SLAMED ABOUT HUMAN RIGHTS THIS COUNTRY AND ITS PEOPLE ARE VIOLATING HUMAN RIGHTS EVERY DAY AND GET AWAY WITH IT BECAUSE THEY CAN I HAVE TRAVELED ALL OVER THE WORLD AND EMIRATES AIRLINES ARE SUPPOSED TO BE THE BEST !!!!!!!!!!!!
SURE THEY HAVE GREAT MENUES AND VIDEOS BUT
WHO NEEDS THAT WHEN YOUR WEDDING IS RUIENED AND YOU HAVE LOST SO MUCH
MONEY AND GET SHOUTED AT AND THRETENED
ADVICE TO ALL KEPP AWAY FROM EMIRATES
AIRLINES ESPECIALLY IN
Hi to everyone who has posted a complaint on this
First of all I would like to say that if you are going to lodge a complaint
on an Internet site that can be seen around the world before you post it how
about you check your spelling, especially of the airline you are complaining
about. I really don't see how Emirates is so hard to spell and how do you
expect to be taken seriously when you can't spell basic words?
Another thing I would like to bring to your attention is that airlines don't
get voted as Airline of the Year for their marketing campaigns. Thousands of
people vote for this award every year. Emirates have obviously earned the
respect of many to have won this prestigious award. They have also won over
200 international awards for excellence as well as airline of the year, this
doesn't happen to "bad" airlines.
As for the service you people claim to have received, did you ever think
that it may have been a result of you (the passengers) attitude? The Cabin
Crew and Ground Crew who you have all claimed have been rude and
unprofessional are employed to provide fantastic service, provide a safe
environment and serve you (the paying customer). The sort of people who are
employed by Emirates (a fantastic airline) don't fit the criteria of being
rude, unapproachable or ignorant. The numerous times I have dealt with
Emirates staff they have been extremely helpful and have gone out of their
way to assist me.
There are thousands of airlines in flight as we speak, to have every single
flight go without a hitch would be impossible. There will always be slight
delays here and there. If you bother to think outside the square you are in
you may realise that these delays aren't always the airline you are
travelling with's fault. Especially London Heathrow of all places, the
busiest airport in the world, the people behind the scenes do a fantastic
job to get each flights baggage into the terminal with minimal waiting
As for service in the air, please remember next time you are onboard that
there are also usually over 200 other people on board with you and everyone
deserves the same service not just you. If you expect top quality service
spend that bit extra and travel First Class. Don't live on a beer budget and
expect champagne service. Also spare a thought for the Cabin Crew who is
serving you. They have often been in the air for numerous hours, on their
feet, serving demanding people like yourselves. They are not mindreaders and
do their best to serve the passengers efficiently and to the best of their
So next time you travel try to be courteous and you may be surprised at how
far this will get you. Im not trying to imply that everyone who has
complained has been rude but 99% of the time that is the reason for bad
service. If you think Emirates are rude, have any of you travelled Air
Some things for you to think about........
It is unfortunate that Emirates website do not provide an opportunity
for passengers to let them know what went wrong during their flights.
Recently, I took Emirates to travel to Dhaka, Bangladesh. Prior to my
return on 12 October (EK 337) to Dubai and from their with JAT to
Belgrade, I went to Emirates office in Dhaka. I was looking for
accommodation in Dubai while I am on transit for 7 Hrs .55 minutes.
First of all, Emirates representatives on the counter said no way I can
expect an accommodation (he thought I was looking for free
accommodation). I said to him, look I am not a new traveller, I know
what I can expect and what I can not. I am looking for accommodation
and I will pay for it. He said it is also not possible. Then, I said
could you please send a request to Dubai and I will check it upon
arrival. He declined to do that even. Then while I was getting my
boarding pass, I requested for an isle seat and I was told it is okay.
When I was inside the aircraft, I found a middle seat. I mentioned this
two issues to one of the cabin crew. He was kind enough and brought his
boss to me to explain what happened with me. I explained to that
gentleman and he said he will pass a message to the Dubai airport
through pilot to assist me in finding accommodation for that transit
period. When I was going out of the plane in Dubai, that gentle man (I
suppose Snr.Cabin Crew) introduced me with an emirates attendant at the
gate and said this is the person for whom we sent the message. This
lady told me, yes we arranged accommodation for you , please check with
the desk, they will guide you. For next two hours, I tried to find out
in those so called desk (level-3) and information office without any
success. Then information desk sent me to the duty officer near gate
23. Anyway, there was no body there at that late hour.
So I gave up my search to get a place out of the airport to sleep for
that 8 hrs.
Hope, Emirates takes note of such services and try to improve.
Podgorica, Serbia and Montenegro
(P.S.: The Emirates mishap is not new in the family, by the way. I also wish to bring to your notice that this is the second occurrence of incompetence and ignorance on the part of Emirates. This incident happened 3 years ago to my sister on her return journey from Gatwick London. The Emirates office in London reconfirmed her return ticket with a wrong timing, which was 12 hours later than when the actual flight took off. As a result of which, when checking in at Gatwick Airport she was informed that the flight had already taken off 12 hours earlier! She had to spend 12 hours at Gatwick Airport for the counter to open the next morning! When approached with the then Executive in your office in Nariman Point, she was not attended to well as there happened to be a change in staff in that particular month. Nobody attended her or even bothered to reply to her letters and phone calls.
Now there is a law – DO NOT FLY EMIRATES, EVER – and it goes without saying among friends and family!!!)
I also once had a very bad experience with Emirates Airlines.
I had on 4th June ’03 unfortunatly travelled by the Emirates flight no.EK-513/ EK-073 from Delhi to Paris via Dubai. I was by mistake carrying a Swiss knife in my hand baggage. It was checked by the security staff at Delhi airport and we were informed by them that since any type of sharp objects were not permitted in the hand baggage during flight, it will be kept in the custody of the flight staff and will be handed over to us at our destination.It was sealed in my presence and I was issued a recipt against which we could get back the item at Paris.
But, on arrival at Paris and producing the recipt at the Emirates airport office, the Emirates staff returned the same envelope but was torn on one side and the swiss knife missing. On bringing it to the notice of the staff, they showed there helplessness in the matter and asked me to complain at their Delhi airport office. They also refused to register a complaint and said the best they could do was that they could acknowledge on the empty envelope thet it was received empty, which they did.
With this empty envelope, on my return to Delhi on 19th June‘03, I contacted the Emirates Airport Service Manager Mr.S.Parti, at the airport and lodged a written complaint. This officer, then promised me to look into the matter and said would inform me accordingly. After 25 days I have received a regret letter that they have failed to locate it and are helpless in compensating for it either.
The letter reads as follows.
“ We regret to advice you that since the missing item is a security item, Emirates is not liable for security items. Regret, we are unable to offer you any compensation for the security item you reported as missing”.
Had I known about their unprofessionalism and carelessness, I would have shifted the item into my baggage.
I really regret to have travelled by Emirates and also object to their misleading slogan that Emirates is a World class Airline.
Assistant General Manager
Coke Ovens & Coal Chemicals Department,
Bhilai Steel Plant,
Dr Sajeev Sukumaran Nair,
Sajees, Mangalassery Lane,
I was a passenger of Emirates flight from Dubai to Cochin, AI 6530 on
22/7/2003 at 3.50 AM, PNR No. HCJM.
I had booked my ticket with Air India for 23/7/2003. Because of some
personal reasons I had it advanced to 22/7/2003 on the above-mentioned
flight. I had confirmed and reconfirmed my ticket with Air India office
before entering the airport.
But at the counter where the boarding passes are issued, I had a very
harrowing and disgusting experience. The lady who was sitting at the counter
mentioned that the ticket is not confirmed and referred me to another lady
(who was the flight-in-charge). But on checking the computer my name and
details were present as a confirmed passenger. In spite of my several
requests the flight-in-charge refused to issue me the boarding pass. She
asked me to meet the Air India officials, out side the security check-area
of the airport. Carrying all my baggage, I ran out to the Air India office,
which was closed at that time. I got a print out from the Emirates ticket
counter and again met the flight-in-charge. She still refused to issue me
the boarding pass and asked me to get another print out (the reason for
which, I don't know).
So after the 3rd security check, I reached the counter and met the
flight-in-charge. This time she herself made some alterations in my ticket
and asked me to wait for 5 minutes. For one hour I was made to stand in
front of the counter, eagerly waiting and under tremendous mental strain.
(If I miss the flight I will have to stay in the airport for next 36 hours
without food and accommodation, as I was not carrying enough money). Finally
she issued me the boarding pass at 3.15 AM.
I am terribly disappointed by this service, because of 2 reasons -
1) Even though I was having all the requirements, I was denied the boarding
pass for almost 2 hours with out any valid or genuine reasons, causing
considerable mental stress and nervous break down.
2) There were no higher officials of Emirates in the airport or outside
accessible at that time, whom I could repot this incident and get the
remedial measures done.
Hence I request you to take necessary actions, so that in future, such
officials will not harass passengers like me. Even though I do not have any
personal grudge against anybody, I feel humiliated and insulted by the
manner in which the flight-in-charge was shouting on my face, since as a
doctor I am not used to such a treatment (except from some occasional
Requesting timely action against such errant and misbehaved officials,
Anticipating a reply,
Dr Sajeev. S. Nair.
From: "Tai Tze" <firstname.lastname@example.org>
I am glad that there is such website that
the freedom of speech! Being a frequent flyer to
numerous airlines its great to have found out that
this site were for people like us who could sent our
grievances and bad experience with the Emirates
Airline. I totally agreed with those who have had
encountered bad experiences with Emirates
Airline.Being a frequent flyer here means that I flew
at least once a month to and fro from a destination
with minimum 3-16 hours flying time. As for the fans
of Emirates, I think they are either staff/family
members/locals of the national airline and they do not
know/ignored how bad actually the service quality were
provided by this so called awarded as excellency of
blah blah blah...I think they should be awarded as
"The most disgraceful airline"! I seriously think they
don't deserved the excellency award and does not
believe in such ratings anymore cos most of the time
it is not true! Emirates fans instead of venting
their angers towards the public who dare to voice out
their opinions and frustrations they should try to
understand and hopefully that the Emirates airline
management/staff will improve to continuosly gain back
their reputations. Reputations should be gained from
the public and not from certain elite or first class
Good service quality should be given to all, albeit
Economy, Business or First class passenger. All
passenger who are from different races/backgrounds
have to pay to fly to their destinations and due to
the competition of other airlines, I guess excellence
service will be the main factor that a consumer is
looking for. If good service is only given to the
First class and Business class then I guess the
airline will not be able to survive or goes bangkrupt
as nobody will fly Economy class. One should take
consideration of the demand and supply curve with the
price as the main factor and you will be able to see
that profit comes most of the time from the economy
class and its not worth flying if only the
First/Business class seats were filled up. Of course,
if one is a First class or Business class passenger
than better service quality should be given to them
but it doesn't mean that the crew/ground staff have
the right to treat the Economy class passenger badly!
Even the price of one or two Economy flight ticket
could be equivalent of the crew/ground staff monthly
salary so damn it who are they to look down or
arrogant and rude to the Economy class passenger? Bare
in mind that the passengers are the actual "Pay
Master" and not the Emirates Airline!! If there's
no/not enough consumer for the airline do the staff
think that they will still get paid or being sacked???
Despite the opinion above I also notice that sometimes
certain races (locals/westerner) were given priorities
and with a soft spoken manner and a smile on the face
while the other races were treated rudely. The Asians
are the one that is always being treated rudely. The
preferred race doesn't mean that they are more wealthy
(which there is nothing to be gained from anyway for
goodness sake!!!!) or will give the crew/ground staff
extra tips!!! So why the different treatments? Is it
because the Asians are easier to bully or to vent off
their anger out of their chest? I do not see why the
differences and in this civilized century (I don't
think Dubai emirates is civilized yet and its known
for being racists!) everyone should be treated
equally. How would one feel if he or she being treated
the same bad manner because of their skin colour? I
hope Emirates Airline is not a racists airline! In
fact an example that I encountered was I do not see
why the locals should be given the priority without
queing up like the rest of the civilized passengers
were doing? The ground staff should request them to
que up but instead checked him in with a smiling face
and the poor guy who were being cut cue at was a
Pakistani/Indian (Asian) who does not have the nerve
to voice out and being bullied! Well, I feel that
Emirates airline should try to improve and feel
grateful that there are still some good samaritans out
there who dare to voice out their complaints and still
give the airline a chance to improve rather than just
banned/blacklisted the airline. Being nice doesn't
means that one is easy to be bullied or taken for
granted for. So instead of being adamant, Emirates
Airline should try to listen and rectify or improve
the problems. There are opinions means there are still
passengers flying with Emirates. Good Luck Emirates
Airline as not to go in to bankruptcy! (And I believe
it won't if the government is subsidizing!)
An avid Emirates hater as well!!!
From: "Richard Armitrage" <email@example.com>
From: "RAH" <firstname.lastname@example.org>
How I longed to see a website like yours where passengers can vent their
frustrations against Emirates.
True that the airline has been awarded nurmerous awards for excelling but I
long to know in what areas did that airline excel in?
I travelled with Emirates 4 times in the last 2 months (intra-gulf travel
rather than long-haul) and have to say that their service-level (cabin crew
wise) is less than acceptable. Another draw-back with flying with Emirates is
their bad on-time performance. In brief, and all honesty, here are my three
experiences with Emirates during the last 8 weeks.
Trip 1: Riyadh-DXB (March '03)- Economy
Flight dept was scheduled at 2045.
Friend dropped us off at 1930 only to see at airport entrance (flight dept
screen) that the EK flight to DXB was delayed by an hour. New time of dept
2145. No problem. Checked in, went through passport control and into the dept
lounge to wait. Waiting from 2000 untill 2130 made passengers at the gate abit
bored. Looking for EK ground staff to ask for updated information was not
possible. They were nowhere to be seen. By 2200 Riyadh airport screen showed a
new dept time of 2245. Seems like Emirates likes to move forward their
departure time in one hour increments. That would be fine IF, at least, at the
very least, we would be able to see an EK staff walking around to talk and
update us. Apparently, they too had no idea whats going on and didnt want to
face angry passengers and answer us with a 'We have no idea why the delay',
and frankly I dont blame them. Nothing worse than ground staff walking around
the gate telling us he/she has no idea where the flight is delayed. I would
rather not see their face at all.
By 2245, the screens changed once again to 2330 new time of departure. By that
point (2245) the EK ground staff could be visibly seen at the gate counter
and/or walking around, talking to passengers and confirming that the 2330 is
the proper time. Went over to the ground staff and asked the reason for delay,
'technical fault with aircraft' was the response. Asked why passengers were
not issued a voucher to have dinner during this delay and I was told that EK
does not issue food vouchers for delays less than 6 hours. Very nice! And that
comming from a 'world-class' airline.
Onboard, staff were rude (I attributed that to them getting tired from the
delay on the ground back in Dubai). But then again, just like the crew having
the right to be tired and showing it, we passengers, also have that right.
Apparently, with Emirates, you dont. Ask for water once is fine (and ignored
by them ont hat flight).. ask for it a second time to remind them and all you
get is a scron-look. I didnt bother asking for a third time. I just thanked
God i chose EK on a 50min (Riyadh-Dubai) flight rather than a 7 hour
Trip 2: Dubai-Bahrain (March 2003) - First Class
This was a complaint free flight, I must say. Cabin crew in first class are
really trained to be all smiley and courteous, as opposed to those we faced on
the Riyadh-Dubai sector.
Seats were fine, food was fine, crew were nice, and the only hiccup was the
45minute delay in departure out of Dubai. Dont know why though, captain never
bothered telling us.
Trip 3: Kuwait-Dubai (April 2003) - Business Class
Nothing much happened here as well. Flight left 30min behind schedule however,
Emirates screwed up with our seatings at checkin and my friend and I were
forced to sit apart. Complained at checkin to fix this as we wanted to sit
together. No use. The typical 'cabin is full, sorry' cold response came
through. I hate those answers!! Told him to find something, he told me to
speak to the station manager! I never knew that to sit next to a friend
(booked under the same reference number as mine, ie. one booking) entails
speaking to a manager. I would speak to a manager if a ground staff cursed me,
or if my luggage was intentionally lit-up by fire, then yes! But to sit side
by side with a friend whose booking is under the same reference as mine?? I
would have thought EK ground staff would go through the flight and organize
this before flight departures. I know other airlines, like British Airways,
do! But then again, why on earth would i compare EK with BA?
Went over to the station manager, asked for my request and he promised me a
solution at the gate, just before boarding. Fine. We proceeded to the gate.
Upon boarding, told the agent at the gate counter to remedy the problem.
Nothing. He told me the same as the checkin staff: ask the station manager.
Waited till everyone was on board, thats when the manager showeed up. "Excuse
me, remember me? I want the proper seating!!". He was baffled. Apparently his
memory-span isnt capable of reaching 30min back! He looked at me like I never
spoken to him before. Told him the problem, he nodded and told me (politely)
to get on board and take it with the cabin crew and now its out of his hands.
Very nice. And thats with a business class ticket. Made me wonder if its only
first class that got the hassle-free journies.
Told him that was ridiculous and that it has to be dealt with now before I got
onboard. I didnt want to get onboard and make a scene with the staff. Fine, he
said. He reissued our cards to be seated side-by-side. Wondered if seats were
available, why didnt they do this in the first place??!! Does Emirates really
enjoy screwing with our heads?!
Got onbaord, only to find two passengers sitting in our seats. Told a member
of the crew that, she simply told us to grab any seat as we are preparing for
takeoff. Told her i wanted our side-by-side seats, she simply replied 'sir,
just grab any seat. its only a one hour 20min flight'. Damn! I dont know what
book they use, but those EK crew really have bitchy replies.
Trip 4: Kuwait-Dubai (April 2003) Economy.
Sand storms in Kuwait. Flights were delayed by thirty minutes (on average).
Emirates took the lead by delaying us more than that. Surprise, surprise.
Scheduled time of Dept 1555. At 1400, Kuwait Airport screens showed that 90%
of all flights were delayed due to the local storms. Fine. We sat in the
airport restaurant until flight departure. Sat, waited and waited. The screens
showed the 1555 chaging to 1630. at 1630, time changed to 1845. That was the
killer. At 1630, and knowing your flight is now pushed further by 2hours and
15min, made us look for an EK ground staff. Just like in Riyadh, nothing!!
That kills me!! Show up and offer us something. Show up and give us
explanations or just a damn smile! show us you are aline and around somewhere
and not, probably, at home sipping tea next to a nice fireplace!! But nothing.
We didnt see an EK ground staff till around 1730. A crowd amassed around those
two ground staff and they were over-whelmed! But then I can sumpathize with
those two staff as they should have been with us from the begining! What did
they expect? 250 passengers sitting and once the 2 staff arrive, they'd all
stand up and applause? Or did they expect 250 smiles?! Frnakly I didnt join
the mass that encricled the 2 staff, but I was happy it was done. Let them
know how bad they are with customer service and that they need to change their
ways of 'not showing their faces'.
EK staff then told us to sit as they have an announcement. Everyone backed off
and sat. Here it was, the announcement: 'The Emirates plane is delayed due to
bad weather at Kuwait Airport. The flight will arrive at 1830 so it will need
an hour to be made ready and to takeoff back to Dubai at 1930". Nice. Even
more of a delay. Someone then told him to look at the departure screens
showing him that flights were actaully taking off from Kuwait and why is it
that other airlines are flying in and back out with 30-45min delays and
Emirates is going into its 4th hour of delay. He shrugged off that question
and told us 'that is what Dubai told us, this is what we know'. To be fair,
they offered us vouchers for dinner at the airport restuarant.
Already sick of Emirates so went to the Kuwait Airways desk at the departure
lounge asking to see what other alternative arilines were avail to Dubai. I
was told that the Kuwait Airways flight already left 2 hours ago and SriLankan
will depart in 30minutes. Asked for seats on that flight, they told me in was
already booked up. Some Emirates passengers already thought of this before me
and grabbed whatever was left on that flight. Let the record show that: Kuwait
Airways left 45min behind schedule and srilankan was already running 30min
late. It finally left one hour behind schedule. If those two airline managed
to fly in and out with one hour delays, why is emairates going into it's 4th
hour?! I knew it was not the weather but its the aircraft itself (technical
Recap at this point: time arrived at airport 1445, time now 1930 (the new
scheduled time of dept). 4 and half hours of delay and still no sign of
2000 Emirates ground staff happily announce that flight took off from DUbai
and that it was a techinical fault that caused such a delay and not the
weather. *GASP* NO!!! REALLY?!! technical? Jeeeez!! Emirates are really smart
and up-to-date, arent they! What would the world and airports be without
them?! God damn it! We know its techincal! With all those billions you are
spending buying new planes to be 'the major airline of the Arab world' send a
fucking replacment aircraft!! Stop giving us lies its the weather when we all
know its a faulty plane!! Sometimes that airline really thinks its dealing
with idiot passengers when we all know that its them who are idiots!! Emirates
management are better suited to run a herd of camels than a fleet of A.330 and
B.777's! God only knows what will happen to them when their A.380's arrive.
They'll probably mess up big-time! Ill be the last to test an Emirates A.380.
I dont know why but i just dont trust when it comes to big fleet. They seem to
be fine before when they have 25 planes.. but as they approach 50 in their
fleet, it seems taht service standards is going down. They can keep up with
such expansion and training enough new crew to join.. those new crews are
really bringing down standards with their rude bahviour and bitchy replies.
To cut it short with the Kuwait scneario, the flight did finally land at 2200
and, lord and behold!! The captain, upon boarding, told us that the delay was
due to technical, and ironically, bad weather in Dubai ariport!! I swear I
must have hit a nerve when I heard that!
At 2245, still on board and on the groun at Kuwait Airport, we were told that
more delays expected and cant pushback for another 45minutes due to bad storms
in Dubai and that was causing a backlog of flights landing into Dubai.
Therefore we'll be waiting on the ground in Kuwait until Dubai gives our
aircraft clearance to head there. Fine. But then a 20's girl with her baby
infant had enough of all this and asked the crew to offload her. It was
reaching midnight, her 1yr old child was tired and she wanted out. Once crew
told her that by doing so (offloading) will cause the flight to delay even
more. My nerves just snapped at that point. TOld him that he should listen to
the captain announcements more often as he, himself, has mentioned a 45min
wait on the ground here and off-loading averages 30minutes! He said fine and
otld her to grab her stuff from the overheard luggage. Seeing that she was
carrrying her one year old, and not able to take down her infant bag fromt he
over-head, she asked the crew member to helkp he. He LITERALLY shrugged off
her request and told her it wasnt part of his 'job description to place and
unplace bags from over-head lockers' and that he would rather have her stay
put in her seat as the delay is only a 45min wait. I got up from my seat and
took it upon myself to take her bag down and walk her to the front of the
plane (carrying her baby's carry-on). if Emirates wont take care of a mother
and her child, Emirates passengers might as well start to care for each
Sorry but after trip 4, I decided that I was more than fair to judge that
airline. I dont judge by first trip but by the 4th, I think I have had enough
delays and enough of their lack of courteous replies and manners.
They are rude, arrogrant and nerve-wrecking!
News Flash Ek crew: Drop your attitudes! You dont work for the Concorde! its
only Emirates for God's sake!
An avid Emirates hater!
2003 Emirates a Disgrace
Finally when Emirates cannot listen to your complains and "STILL" pretend to the best Airline of the YEAR....what a Disgrace especially when treating Weman and Children.
I THINK ALL OF YOU COMPLAIN TO MUCH AND FOR NO REASON WHAT SO EVER. JUST BECAUSE YOUR CHILD DOESNT GET A TOY OR YOUR TRAVEL AGENT DOESNT GET YOU CONFIRMED SEETS DOESNT MEEN EMIRATES IS THE WORST AIRLINE IN THE WORLD. MOST OF YOU WHO HAVE WROTE IN PROBILLY TRAVEL ECONAMY SO YOU SHOUDNT EXPECT EVERY THING TO BE FIRST CLASS. ALSO, THE CABIN CREW ONLY SEEM TO BE RUDE WHEN PASSENGERS ASK FOR THINGS FOR NO REASON OR ARE JUST DAMN RUDE. AND WHY DO YOU FLY EMIRATES IF YOU HATE THE COMPANY SO MUCH.
I would like to know if there is a telephone number where I can call Emirates in USA.
My Uncles baggage has been missing since april 2nd and I dont seem to be getting any positive answers from anybody.
I appreciate your service for the victims of Emirates Airlines
flights. We happen to be one of them and lost some of our precoius
belongings as they forced us to turn in our hand carry on bag inspite of it
being well under their rigid requirement.I wrote and faxed to Delhi staff
while I was in Delhi. No use.Then when I returned to USA I wrote to the Area
Manager in NY but to no avail again. I get another e-mail forward from a
friend whose e-mail I had used in Delhi and the answer was the same as the
one I got.Looks like they did't even bother to read my letter.I know I am
not going anywhere by airing my complaints to all kinds of inept people.As
such I want to write to the President and CEO of Emirates Airlines. So
please can you furnish me the e-mail or the regular address of the President
& CEO?. Many thanks.I tried google sight to get the address but couldn't
find it.I surely appreciate your help.
Can you believe that it could possibly take
someone 7 weeks to secure a seat
home? No one would believe a story like that but it is true. I've attached
a copy of an email unsuccessfully sent to Emirates Airlines. Read below.
Mr. Flanagan - I am writing to express my deep dissatisfaction with the
level of service that your airline has provided to my husband. This is our
first experience with Emirates Air, and based on our current experience, we
have no intention of attempting to repeat the experience. This is quite
unfortunate since we have family residing in Dubai and our families fly back
and forth quite regularly.
My husband purchased an open ticket in September with his final destination
being Nairobi (reference#BY2KW6). At the end of December he began regularly
calling your Nairobi ticket office to book a return because his ticket had a
4-month open return and the date was fast approaching. After weeks of
failed attempts to book a return flight, he telephoned me in desperation to
try to correct the problem through the New York office. Nairobi kept
telling him that they were awaiting instructions from the NY office. I
contacted the NY office to explain that he was unable to secure a seat and
was told that it was due to "high season." They further informed me that
since he had not secured a seat within the 4-month return period that if he
wanted to return he would be forced to pay an additional $390 to switch his
ticket to a year return. I stated that I found this unacceptable since it
was out of his control that your airline had so severely overbooked all
flights, and further, this was quite disappointing since repeated attempts
were made to return in time and your Nairobi office refused to honor his
request. The customer service agent in NY explained that was due to his
class of service being the lowest priority. Again, I find this quite
unacceptable. I requested that NY forward this information to Nairobi so
that we could get him cleared for a seat and a return home.
Our dilemma continues to this day. In a nutshell, we have been attempting
to secure a return flight since the end of the year and had your NY office
become involved in mid-January and he still has not secured passage back to
the US. Several days ago, Nairobi refused to let him board for his first
leg to Dubai. Being a US citizen there was no reason to refuse his boarding
as there were no visa or other prohibitions in Dubai. I again contacted NY
to get this situation cleared and received a guarantee that they could
confirm his return on March 3rd but would be happy to put him on stand-by
between now and then.
I found out this morning that he was still on stand-by for the 3rd. So,
again, I contacted your NY office. I am honest enough to admit that I was
most unpleasant towards your staff this morning but I can find absolutely no
justification for making someone who is holding a return ticket to wait for
more than 7 weeks for a return flight and penalize them $390 for your lack
of customer service and a lack of honor.
This fiasco has caused a great deal of stress on my husband, myself and our
young children. Family obligations have not been met because your airline
has been unable to provide a service for which it received payment.
I would like to hear from a more reasonable and senior source such as
yourself as to how such a situation is allowed to exist.
Jennifer M. Dhore
Regarding you complaints about Emirates you
people need to realise the art
of Confirmation. Its really easy. All you have to do is lift the handset on
your phone and dial the airline. Regarding the american complaints you damn
americans are not satisfied with anything. Emirates is the best airline i
and most people agree emirates to be friendly. I read one where he had to
get a connection to Lahore, bloody hell Emirates fly there and obviously he
didnt book through the airline so dont blame them. Nothings perfect. This
happen everyday. Stop pin pointing Emirates. you people need to learn to get
over it. And blame the real cause. YOUR TRAVEL AGENT
ANGRY EMIRATES FAN.
P.S Comfirmation really works!!!!
Dear Dr. Jawad,
Thanks for opening such a good web page. I found it out a bit later, because I
am just coming back from a round trip Dusseldorf-Isalamabad-Frankfurt via Dubai
by Emirate. The journey from Dusseldorf to Dubai and from Dubai to Frankfurt
comparable to that of any other leading air line. I really enjoyed that part of
the travel. But the journey from Dubai to Islamabad was not even as good as it
would have been by PIA. I fully realize that the most Pakistanis (and other
Asians) working in Dubai are simple people who are not quite used to an air
travel. I have seen instances where passengers were misbehaving with the crew
for no good reason. I have an understanding for that. Notwithstanding this
it seems to me the responsibility of an airline to train it's cabin crew in
a way that they can maintain at least a matter-of-fact behaiour without getting
agitated at the comments/behaviour of one paseenger sothat the other passengers
do not suffer. My story goes like this:
Our flight EK614 was scheduled to fly from Dubai at 2200 hrs on 10th of
2002. That it was delayed for nothing less than five hours was also not
befitting an airline which claims to be one the best ones, but that's not the
major thing that wanted to post here. I was totally dissatisfied (it's an
understatement) with the behaviour of on steward named Mr. B. The palne
remained on earth for over an hour after we had boarded. We were tarvelling
our two kids-2 and 4 years old. The younger one was extremely tired due to the
long delay and was also hungry. He wanted to drink some milk before he could
finally go to sleep. As my wife asked this Mr. Bradley for milk, he said that
the milk is only for tea and coffee and as such he does not have any milk for
kids. After my wife requested him to realize that it was not a good time for
such a discussion as the kid was disturbed to such an extent that it was next
impossible to lull him to sleep if he could not get some warm milk, the steward
came up with an offer that he could give her some powdered milk kept on board
for those who prefer powdered milk over fresh milk. As we know that our child
does not drink any sort of milk other than fresh milk (kids are kids, they can
not realize that are aboard a plane), let alone powdered milk, my wife
him again to see if he could find just a bit of fresh milk so that we could
down our kid, but the steward in question answered very rudely that he would
repeat it ten times that fresh milk is exclusively for coffee and tea and not
for any other purpose. After that my wife came back to the seat where I was
trying to pacify the child.
Now the plane takes off [our kid is still crying, now not so loud]. The stewads
Bradley appears in the aisle and my wife tells me that he was the one with whom
she had just had the argument about fresh milk. When he came near me I asked
to upturn his name-plate sothat I can write it down. The dialogue that followed
between him and myself is as under:
Me- Would you please upturn your name plate so that I could write down your
Steward- Why would you want to do that?
Me- Beacuse I am not satisfied with your behaviour with my wife and I want to
lodge a complaint against you.
Steward- What was wrong in my behaviour. The fresh milk is for coffee and not
for babies. Why can your wife not accept it?
Me- It's not the matter whether my wife can accept it or not, I am not
with your service and I would like to complain.
Steward- That's a problem with all those Pakistanis that they can not accept
what we say and start writing complaints.
Me- I do not have any personal problem with you, sir. I just want to write down
Steward- (upturns his name tag in anger) This complaint is not going to help
you, there are already hundred complains filed against me.
Me- (I write down his name) Thank you!
Steward- It's always a nightmare for me tarvelling to places like Pakistan and
India. We do not have such problems in our part of that world.
Me- Maybe beacuse there are not as many kids in "your part" of the world as in
Steward- (turning red with anger and stamping his feet) You can keep your sort
of racism to yourself.
Me- Well, sir, I wanted to write down your name and I have done it. Thank you!
After that he kept muttering something which I did not bother to listen. It
seems so ridiculous even to think of such an absurd situation now, but I am
writing everything in detail to let everybody know that EMIRATES HIRES SUCH
LIKE THIS STEWARD B.
Complaints by Year (Click the followings to read complaints of that year)
2004 and onwards on our Blog, http://emiratecomplaints.blogspot.com/
1999 and Before
Return to the Home Page of Jawad
Dr. Rana Jawad Asghar
Email -- email@example.com
Web -- http://www.geocities.com/SoHo/Cafe/9653
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